Contacting 911 is subject to failure should you experience internet connection failure, or network failure. BaronTEL recommends keeping an alternative telephone device like a cell phone to use in case of 911 failure.

How your information is provided

BaronTEL will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with the customers account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain the customers name, phone number or physical location. Therefore, when making a 911 emergency call, the customer must be prepared to immediately (confirm and) inform the dispatcher of the location and call-back number (or the location of the emergency, if different), since the operator may not have this information. If the customer is unable to speak, the dispatcher may not be able to locate the customer’s location information is not up to date. Failure to keep information current will result in a Customer not being able to communicate during a 9-1-1 call; and/or the emergency operator may assume that Customers are at the last registered address.

Correctness of information