Terms and Conditions of Service

Last Updated: April 22, 2025

Please read these Terms and Conditions carefully before using BaronTEL's services. By using our services, you agree to be bound by these Terms and Conditions.

a. Term

Service is offered under a minimum 36 month service period plan. Monthly fees are pro-rated based on the specific sign up date during the activation month. Customers can retain BaronTEL services under a minimum period plan and benefit of special promotions, as listed on the official website (www.BaronTEL.com). BaronTEL shall deem the entire cost of providing hardware rebates or discounted services covered, upon Customer's fulfillment of the minimum service period.

b. Call Centers

Clients that operate call centers have a minimum 3-year, maximum 5-year term. Inbound call costs are calculated by channels required to handle the volume. Costs can change at any time without notice.

c. Cancellation

Equipment rentals are for a minimum period of 36 months with an automatic renewal at the end of the term UNLESS notice is received 60 days prior to renewal date. Renewal date is specified on the client's invoices.

Subsequent terms of this Agreement will be renewed automatically for a 36-month or 60-month term basis without further action by the Customer unless the Customer provides BaronTEL with written notice of non-renewal at least [90] days in advance.

Since the Customer is purchasing BaronTEL's services for either a 36-month or 60-month term, if the Client attempts to terminate a Service prior to the end of a 36 to 60 month term, the client will be responsible for the remaining months in the current term. This will include unbilled charges, plus a termination fee if applicable, all of which become due and payable immediately once the Customer provides notice.

It is also the Customer's sole responsibility to verify and review their monthly invoices and periodically check-in on the status of their account. If the Customer notices any discrepancies, the Customer is responsible to immediately notify BaronTEL of any required changes.

BaronTEL services are provided for use by the Customer. The Customer cannot resell or transfer BaronTEL's services to any other person for any purpose, without the express and written permission of BaronTEL in advance.

a. Lawful Use of BaronTEL's Services

The Customer agrees to use BaronTEL's services and devices solely for lawful purposes. BaronTEL's services cannot be used for transmitting or receiving any illegal, harmful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, profane, racially or ethnically disparaging remarks or otherwise objectionable material of any kind.

This includes, but is not limited to, any material that encourages conduct that would constitute a criminal offence, give rise to a civil liability, or otherwise violate any applicable local, state, provincial, national or international law.

BaronTEL reserves the right to terminate service immediately and without advance notice if the Customer violates the above restrictions.

In those cases the Customer will be responsible for the full month's charges to the end of the current monthly term, including unbilled charges, plus a termination fee if applicable, all of which become due and payable immediately once BaronTEL's service is terminated.

a. Description

VoIP services allow the customers to make or receive telephone calls over the Internet to or from the public switched telephone network.

b. Differences to Traditional Telephone Service

Because of the unique nature of VoIP telephone calls, emergency calls to 911 through BaronTEL will be handled differently than traditional telephone services.

The following provisions describe the differences and limitations of 911 emergency calls, and the Customer hereby acknowledges and understands that the BaronTEL service is not a traditional telephone service.

There are important differences between traditional 911 telephone services and the services provided by BaronTEL as set out in these Terms and Conditions. Customers must review this section in its entirety.

c. Placing 911 calls

If the customer makes a 911 emergency call, BaronTEL will attempt to automatically route the customers 911 call through a third-party service provider to the Public Safety Answering Point ("PSAP") corresponding to the customers address of record on his or her account.

However, due to the limitations of the VoIP telephone services, the customers 911 call may be routed to a different location than that which would be used for traditional 911 dialing.

For example, the customers call may be forwarded to a third-party, specialized call centre that handles emergency calls.

This call centre is different from the PSAP (Public Safety Answering Point) that would answer a traditional 911 emergency call which has automatically generated the customers address information. Consequently, the VoIP customer will be required to provide his or her name, address, and telephone number to the call centre operator.

a. Invoicing

BaronTEL will provide monthly invoices stating the recurring and non-recurring fees for the upcoming month on the second day of the month. Invoices are due by the sixteenth day of the same month.

We reserve the right to bill at more frequent intervals if the amount owing at any time exceeds $50. The Customer is responsible for payment to BaronTEL of charges for all service(s) and equipment supplied to them.

BaronTEL's Carrier Services are available in Canadian Dollars, US Dollars and EURO.

A late payment charge applies when payment has not been received within twenty one (21) days after the date of the statement of account for service. This charge is a monthly compound rate of 1.5%. If the account has been suspended due to non-payment, BaronTEL reserves the right to apply a $20 reactivation fee before re-instating all services.

An administrative fee will be charged for any payments returned for non-sufficient-funds ("NSF"). The Customer agrees to pay BaronTEL an administration fee of $50.00 every time we are unable to withdraw the month's charges from their bank account due to NSF.

b. Payment Methods

BaronTEL accepts the following payment methods:

• Interac eTransfer
• Checks sent to our bank
• Credit Card via Paypal

BaronTEL regards its Customer's privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use BaronTEL services. The following is a summary that outlines how BaronTEL collects, uses and discloses personal information:

a. Purposes

BaronTEL collects personal information to:

• Help provide the Customer with better service delivery
• Understand each Customer's needs in order to recommend appropriate products or services
• Better manage its own operations
• Comply with legislative requirements
• Prevent fraud and protect BaronTEL and its Customers from possible fraudulent actions

BaronTEL will advise the Customer of the reason it collects personal information when or before such information is collected.

b. Consent

The Customer's knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.

c. Security

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every BaronTEL employee must abide by BaronTEL's Privacy Policy.

Only authorized BaronTEL employees are permitted to have access to a Customer's personal information and such access is limited by need.

If you have any questions about these Terms and Conditions, please contact us at:

BaronTEL
25 Canyon Avenue Suite 406
Toronto, Ontario, Canada
M3H 4Y1

Phone: 888.241.8647
Email: support@barontel.com

Last Updated: April 22, 2025